Connection timed out

If you are experiencing high ping or getting timed out while playing a game, it could be due to one of the following reasons:

1. The game server (or proxy, e.g. BungeeCord/Velocity) has insufficient resources to handle the amount of players.
2. There is an outage/issue with our network - you can check out our monitoring here (opens in a new tab).
3. The proxy (e.g. BungeeCord/Velocity) is misconfigured (only applies if you have one).
4. There is a problem with your ISP (opens in a new tab) - this is the case most of the time.

Remedy

• Double-check your proxy's configuration, if you have one.
• See if anybody else experiences these issues on your server, if not, it's most likely a problem with your connection.
• Use Cloudflare's WARP (opens in a new tab) - a tool that helps you connect to more optimized network routes. This is a popular remedy especially for lower-end connections.
• Increase the paper.playerconnection.keepalive (opens in a new tab) timeout property (Paper only).

If nothing helped, reach out to us on Discord (opens in a new tab) or in a ticket (opens in a new tab).